Return Policy for Cryptoz
At Cryptoz, we are committed to providing our customers with exceptional service and transparency. Below you will find our comprehensive Return Policy. Please review it thoroughly to understand the conditions under which returns are accepted.
Return Eligibility
Digital Products and Services: Due to the nature of digital products and services, including cryptocurrencies and related services, all sales on Cryptoz are final. Returns or exchanges for digital products cannot be accepted.
Physical Products: If you have purchased physical goods from Cryptoz (such as hardware wallets or branded merchandise), these items may be eligible for return under the following conditions:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- The return must be initiated within 30 days of receipt.
Non-returnable Items
Please note that certain types of items are exempt from being returned. Non-returnable items include:
- Gift cards
- Downloadable software products
- Some health and personal care items
Return Process
Contact Support: To initiate a return, please contact our support team at support@cryptoz.com with your order number and details about the product you would like to return. We will provide you with instructions on how to proceed.
Shipping: Once your return is approved, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Inspection: Upon receipt of the returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Refunds (if applicable)
- Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@cryptoz.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@cryptoz.com and send your item to the address provided in our response.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Conclusion
We strive to ensure clarity and satisfaction for all our customers. If you have any questions about our Return Policy, please contact us at support@cryptoz.com. Thank you for choosing Cryptoz, and we look forward to continuing to serve your cryptocurrency needs.